Shipping & Delivery

Tail Lift
Free deliveries are only made with Tail-Lift Lorry. This will be a kerbside delivery (hard surfaces only), using a pallet truck. We do not use crane lorries (Hi-ab).
Access Road
The delivery point must have large vehicle access. The road must be wide enough, obstacle free and have room to turn for our 18 or 28 tonne Lorry (at least 3 meters wide)
Road Surface
The access road must be suitable for HGVs (Tarmac, Concrete or Block Paving, etc.). Our lorries cannot operate on rough, loose or soft ground.
Delivery Point
Delivery is to Kerbside / Property Entrance. There must be a level/flat hard surface (Tarmac, Concrete or Block Paving, etc.) to allow the pump truck to manoeuvre and position the delivery pallets (NO Grave. NO Grass.)
Pallet Movement
The delivery driver will use a manual pump truck to manoeuvre the pallet. This means the surface cannot be gravel or grass and must be firm and flat (and obstacle free). Ensure you have enough space to store your pallet/s.
Signature Required
1. Inspect Goods. 2. Sign for Delivery.
Please ensure you inspect your goods upon delivery. If there is any obvious damage or breakage you can refuse to accept the delivery. If you are happy with the delivery a 'Goods received signature' is required.

Please read the following BEFORE placing an order. If you have any queries do not hesitate to contact us, we are here to help.


Delivery to Mainland locations within England and Wales is FREE of Charge.  Delivery to Scotland and all UK Islands is subject to a surcharge, please contact us with your post code for a quote. Alternatively, simply place an order and we will then advise additional charge (and you will have option to cancel the order if necessary).

Please contact us for details of delivery to Scotland, Islands and the above post codes.

  • Step 1 - A valid contact number and email address is required as we will contact you by email or phone within a few days to arrange a convenient delivery date. You will provide these as part of the checkout process. Please note delivery is a all day call as hauliers charge for specified time slots.
  • Step 2 - 17.5 ton haulage trucks are used in most uk deliveries. 1.metre by 1.metre pallets are off loaded with a tail lift lorry & pump truck. Hard standing drive is required or items will be delivered curbside as pallets cannot go over grass gravel or if you are on a incline please confirm by email as these are heavy goods.
  • Step 3 - All orders must be visually checked before signing goods note to ensure no damaged as occurred. If items are damaged please sign damaged on goods note as we accept no responsibility if goods note is signed unchecked.
  • Step 4 - Refused deliveries are chargeable as is return haulage. Please double check your access.

Please note all pallets are weighed and photographed before despatch to avoid discrepancies.